Last updated: August 2026
Welcome to TnS Valeting.
TnS Valeting values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use our website, booking service or valeting and detailing services.
When you make or manage a booking, we may collect personal information including:
• Your name
• Email address
• Telephone number
• Service address and postcode
• Vehicle registration, make, model, colour and size
• Service selected
• Booking date and time
• Payment and transaction information
• Cancellation or rescheduling information
• Information or notes you provide relating to your booking
• Photographs of your vehicle where these are taken in connection with the service
We only collect information that is reasonably necessary to manage your booking, provide the requested service and operate TnS Valeting.
We use your personal information to create and manage bookings, provide requested services, contact you regarding appointments, process payments and applicable refunds, allow bookings to be managed, cancelled or rescheduled, manage appointment availability, send booking-related communications, maintain appropriate business records, respond to enquiries or complaints, and protect our business and customers from fraud or misuse.
Where your information is necessary to arrange and provide a service you have requested, our lawful basis will generally be contract.
We may also process information where necessary to comply with a legal obligation, or where we have an appropriate legitimate interest, such as maintaining business records, protecting the business or dealing with complaints and disputes.
We may share personal information with trusted third-party service providers where necessary to operate our business and booking service.
This may include providers used for website and application hosting, secure database and file storage, payment processing, appointment and calendar management, and customer email communications.
These providers only receive information where necessary for the relevant service.
We do not sell customer personal information or share it with unrelated third parties for their own marketing purposes.
We may also disclose personal information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
We take appropriate technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss.
Our booking and management systems use security measures including authenticated access, restricted database access, private file storage, access-control policies and server-side credentials.
Access to customer information is restricted to where it is necessary to operate and manage TnS Valeting.
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected or where we have a legal or legitimate reason to retain it.
Booking and transaction records may generally be retained for up to six years where reasonably required for accounting, tax, legal, complaint or dispute purposes.
Cancelled booking information and vehicle photographs will generally be retained for a shorter period where there is no continuing reason to retain them.
Information that is no longer required will be deleted or anonymised as appropriate.
Depending on the circumstances, you may have the right to request access to your personal information, ask us to correct inaccurate information, request deletion in certain circumstances, request restriction of certain processing, object to certain uses of your information, and request transfer of certain information where applicable.
These rights are not absolute and may depend upon the circumstances and our lawful basis for processing your information.
To make a request concerning your personal information, contact:
Booking confirmations, appointment information, cancellation, rescheduling and completion emails are communications relating to your booking and the service you have requested.
We do not sell your contact information or provide it to unrelated businesses for their own marketing.
If TnS Valeting introduces separate direct marketing in the future, personal information will be handled in accordance with applicable data-protection and electronic-marketing requirements.
Our website may use cookies or similar technologies necessary for security and operation of the website and booking service.
If we introduce non-essential analytics, advertising or other technologies requiring consent, appropriate information and consent controls will be provided.
TnS Valeting is a sole-trader business.
For UK data-protection purposes, the data controller is Cristy Bennett, trading as TnS Valeting.
Privacy and data-protection enquiries can be sent to:
If you have concerns about how TnS Valeting has handled your personal information, please contact us at tnsvaleting@gmail.com so that we can investigate.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.