Last updated: August 2026
We understand that plans can change. If you need to cancel or reschedule your booking, please provide as much notice as possible.
You can cancel your booking using the Manage Booking link provided in your booking confirmation email, or by contacting TnS Valeting directly.
For bookings paid online:
More than 48 hours before your appointment:
You will receive a full refund of the amount paid.
48 hours or less before your appointment:
You will receive a 50% refund of the amount paid.
This reflects the time reserved specifically for your appointment and the reduced opportunity to offer the booking slot to another customer at short notice.
Where available, bookings may be rescheduled using the Manage Booking link contained in your booking confirmation email.
Rescheduling is subject to appointment availability.
If you are unable to reschedule through the booking system, please contact TnS Valeting.
Where payment has been made by cash, bank transfer or another payment method outside of the online payment system, any applicable refund will be arranged separately by TnS Valeting.
In the unlikely event that TnS Valeting needs to cancel your appointment, we will contact you as soon as reasonably possible.
You will be offered the opportunity to reschedule your appointment. Where you have already paid and an alternative appointment cannot be agreed, you will receive a full refund of the amount paid.
As a mobile valeting service, certain weather conditions or other circumstances outside our reasonable control may prevent us from safely or effectively completing your service.
Where this occurs, we will contact you to arrange an alternative appointment wherever reasonably possible.
Where a refund is due for an online payment, it will be returned to the original payment method.
Once a refund has been processed, the time taken for the funds to appear in your account may depend on your bank or payment provider.
Nothing in this Cancellation & Refund Policy affects your statutory consumer rights.
If you need help with a cancellation, rescheduling or refund, please contact:
TnS Valeting
tnsvaleting@gmail.com